As we continue to grow and expand, we have discovered that we need to put into place some new policies. We need these new policies so we can continue to do our best every day to accommodate all of our wonderful clients.
Our business is appointment-based. It only works when appointments are kept. We do realize that occasionally, “real life” intrudes on previously-laid plans. For that reason, it is our policy to give each client a “second chance” the first time they cancel an appointment with less than 24 hours notice.
However the second time a client cancels with less than 24 hours notice, we must charge for the missed appointment. The fee will be billed to you and must be paid before any other services are rendered. Late cancellations will be subject to a fee of 50% of your scheduled treatment.
As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon.